2026-04-15 –, AMPHITHEATRE
ATLAS is a production-grade IT Service Management platform built with Django for the Greek Ministry of Migration and Asylum. Designed and deployed with zero external budget, it centralizes IT requests into a workflow-driven system with Single Sign-On, role-based access control, automation, SLA monitoring, and real-time analytics. The system is used daily across the Ministry and has resulted in 70% faster incident response initiation and 98% user satisfaction.
This talk presents ATLAS, a real-world Django application built and operated in the public sector under strict governance, security, and resource constraints.
The session starts by outlining the organizational challenges of handling IT service requests at scale and why traditional email-based workflows failed. It then dives into the system’s architecture, focusing on workflow-driven design, authentication and authorization strategies, automation with SLA tracking, and observability through metrics and dashboards. The SLA model does not only enforce operational discipline but is also aligned with the organization’s official performance objectives, enabling IT teams to track compliance against organizational targets and support data-driven decision-making.
Community, Architecture, Productivity, Django Admin
Audience Level:Intermediate
Georgios Poulos holds an MSc in Information Systems and works as an IT expert at the Greek Ministry of Migration and Asylum. Over the past six years, he has designed and developed multiple production-grade Django applications used across the public sector. His work focuses on workflow automation, security, and building sustainable, high-impact systems under real-world organizational constraints.